How to Use Yclas Support System

Client Login

Yclas provides its client dashboard portal to manage your website details, purchased products and add-ons, opening/responding support tickets, and managing your profile.

Opening a ticket

We offer private, professional support done by our developers with all our plans. We will answer within 24 working hours, and we will try our best to help you as always!

To use Private Professional Support, login to Yclas, and on My Account, choose Support.

Once you are on the Support page, press the button “New Ticket”.

Before opening a ticket, you need to enter a keyword or a topic. After you type the first two letters of the keyword/topic, you will see all the related docs below, which you can click to open in a new tab.

If you can’t find the answer to your question in the docs, you can press the New Ticket button, which becomes enabled after entering one or more keywords.

When you click “New Ticket”, a ticket opening panel comes up, in which you could put the title and describe whatever you need help with.

Note: Kindly open one ticket on every issue that you encounter to avoid conflicts in every issue raised.

Replying to a ticket

On the support page, you can see a list of all the opened tickets and their status: Open, hold, or closed. A ticket is on hold when you have received a reply from one of the support agents.

To reply, you can click on the message-shaped button next to the ticket, and the reply form will open with all of the previous conversations. From here, you can read the entire ticket conversation, close your ticket or place a reply.

What does support cover?

We will always try to help you as much as possible as we love helping new businesses. You can open a support ticket any time you have a bug, an error, an issue related to the software, or if you are unsure how something works, and we are here to help you.

Support does not include:

  • Mentoring for technologies CSS, PHP, HTML, JavaScript, or other technologies used in our software.
  • Sign up or support third-party services.
  • Customization of software or themes.
  • Configuration of your server or system

Note: Additional customization may require charges depending on the requested changes. Kindly send an email to info@yclas.com to get a quote.